Terms & Conditions

1. Operator and scope

Hurghada Airport Transfers is operated by Rimo Tours, 21 Sakr Korish Buildings, Sheraton Heliopolis, Cairo, Egypt. These Terms apply to private transfer services booked through this website and form the contract between the customer and Rimo Tours for the confirmed service.

2. Definitions

“Customer” means the person making the booking and, where relevant, every passenger covered by it. “Booking” means each separately submitted and confirmed reservation. “Pickup” means the scheduled or operational pickup time and agreed meeting point shown in the confirmation. “Service” means the affected transfer. “We”, “us” and “Rimo Tours” refer to the operator.

3. Acceptance and authority to book

By actively accepting these Terms at checkout, the customer confirms that they have read them and have authority to provide information and accept them for all passengers in the booking. The customer must make passengers aware of relevant safety, meeting, luggage and conduct rules.

4. Formation and confirmation of booking

A search result or payment page is not confirmation. A booking is formed only after successful payment and our confirmation. Services remain subject to operational availability and any required provider confirmation. The customer must review the confirmation immediately and report errors without delay.

5. Customer-supplied information

The customer must supply and review an accurate passenger name, active mobile number and email address, pickup date and time, pickup location, destination, hotel or resort, terminal, complete flight number, passenger count, luggage quantity and type, child-seat request and special requirements. Rimo Tours is not responsible for a failure caused directly by materially incorrect, incomplete or inaccessible customer-supplied information, subject to mandatory law.

6. Prices and included services

The confirmed price covers the vehicle category, route, journey direction and included services shown during booking. No payment surcharge is added by these Terms. Extra journeys, waiting beyond the complimentary period, route changes or additional capacity are not included unless expressly confirmed. Prices and included items must be checked before payment.

7. Payment authorization

The customer authorizes payment of the displayed total through the available payment provider and confirms that they are entitled to use the payment method. Payment processing may require security checks. A pending card entry does not itself prove a confirmed booking or duplicate charge.

Payments are processed for Rimo Tours bookings. Your bank or card statement may show this charge as CAIROAIRPORTCAB or a shortened or bank-formatted variation. This is the payment statement descriptor used for your booking processed by Rimo Tours and does not represent a separate transport provider.

8. Vehicle categories and substitutions

Bookings are for a vehicle category, not a guaranteed make, model, colour, registration, driver or photograph; images are illustrative. If the booked category is unavailable, Rimo Tours may provide a similar or higher category at no extra charge. We will not make an undisclosed material downgrade.

9. Airport and other meeting points

The confirmation may specify an airport terminal, arrivals or departures hall, airport desk, numbered exit or gate, barrier or fence, hotel lobby or reception, residence entrance, agreed address point or another operational location. The customer must follow those instructions. If the driver cannot immediately be found, contact the 24/7 support number or WhatsApp before leaving.

A customer who leaves, turns off the supplied phone, ignores contact attempts, moves terminal or exit without agreement, or independently arranges another vehicle without contacting us may lose refund eligibility where reasonable evidence shows the booked service remained available. We do not reimburse independently purchased taxis, transfers, hotels, tickets or replacement arrangements without prior written authorization, except where mandatory law requires or urgent personal safety reasonably prevented prior contact.

10. Customer contact and phone availability

The supplied phone must remain switched on and reachable. The customer must ensure that roaming, mobile data, calls or WhatsApp are available where needed, read meeting instructions, proceed to and remain at the meeting point during the waiting period, and give support a reasonable opportunity to locate the driver or arrange an operational solution before leaving.

11. Waiting times

For airport arrival transfers, 60 complimentary minutes are included. With a correct flight number, waiting starts from the actual recorded landing time; if reliable live data is unavailable, we use the best operational information available. For hotels, addresses and departure pickups, 15 complimentary minutes are included after the scheduled pickup time. Further waiting depends on availability and is not guaranteed.

12. Flight tracking and delays

Automatic flight tracking applies only when the customer supplies a correct and complete flight number. Delays up to three hours are accommodated automatically without additional charge. Delays over three hours depend on vehicle and driver availability; unlimited waiting is not promised. General cancellation rules apply to flight cancellation unless Rimo Tours cannot provide the service.

13. Driver attendance and operational evidence

Reasonable or prima facie operational evidence may include timestamped name-sign photographs at an airport, hotel, residence or address; GPS, tracking or telematics logs; driver-app, dispatch and assignment events; airport entry, parking or access records; call, SMS, WhatsApp and email attempts; flight data; waiting records; arrival and departure timestamps; and customer or operations communications.

Where the complete record reasonably shows that the driver attended the correct location and operational time, displayed the passenger sign where applicable, remained for the full complimentary period and made reasonable contact attempts using supplied details, the service is treated as duly made available. No isolated GPS point or missed call is universally conclusive. The customer may provide credible contrary evidence of a material Rimo Tours failure.

14. No-shows

A properly evidenced customer no-show is non-refundable. No refund, compensation, reimbursement, credit or replacement service is due unless mandatory law requires otherwise or credible evidence proves a material Rimo Tours service failure. A no-show dispute should be sent to complaints@rimotours.com within 24 hours after scheduled pickup, with booking reference, passenger name, service date, explanation and available evidence. A later report may materially reduce our ability to preserve and investigate time-sensitive evidence but does not waive a non-waivable right.

15. Cancellation

Cancellation is free until 24 hours before scheduled pickup. Cancellation less than 24 hours before pickup carries a 100% cancellation charge, and the booking is non-refundable in that final 24-hour period. Each journey or booking must be cancelled separately where applicable. Mandatory rights remain unaffected.

16. Modifications

Pickup date and time changes are free until 24 hours before pickup. Requests inside 24 hours are subject to availability and may be refused. Route, vehicle, passenger, luggage or service changes may require repricing. Existing Manage Booking safety restrictions continue to apply.

17. Refund processing

When a refund is approved, Rimo Tours initiates it to the original payment method. It may take up to 30 business days to appear because banks, issuers and payment providers control final posting time. We do not guarantee a shorter posting period.

18. Duplicate and multi-channel bookings

Each separately submitted and confirmed booking independently reserves operational capacity. No automatic refund is due merely because the customer, another passenger or an agent booked twice; the journey was also booked through an OTA, supplier or other channel; names, flights, routes or dates match; another transport provider was chosen; or an unwanted booking was not cancelled in time. The customer must review every confirmation and cancel each unwanted reservation within its deadline.

Customer-, passenger-, agent- and multi-channel duplicates remain subject to the 24-hour cancellation, 100% late-cancellation and non-refundable no-show rules. If Rimo Tours verifies that an additional booking or card charge was caused solely by a technical or payment-processing error in systems controlled by Rimo Tours, the verified erroneous duplicate amount will be refunded.

19. Passengers, luggage and special items

The customer must select sufficient legal passenger and luggage capacity. Excess, oversized or special luggage requires prior approval and undeclared excess is not guaranteed to be carried. If the vehicle cannot legally or safely carry undeclared passengers or luggage, service may be refused or limited without refund where caused by the customer. Any extra vehicle or alternative transport required is at the customer’s cost; no automatic luggage fee is created by these Terms.

20. Child seats

Child seats must be requested in advance and remain subject to availability. Entering a request during booking is not an unconditional inventory guarantee. The customer must provide accurate child age and any requested safety information.

21. Passenger conduct and safety

Smoking, prohibited vaping, abuse, threats, violence, illegal activity, dangerous luggage, passenger numbers above legal capacity, refusal to wear seatbelts, or instructions that breach traffic or safety law are not permitted. A driver may refuse to start or may end a journey if continuing would be unsafe, illegal or expose people or property to harm. A service refused or ended because of serious passenger misconduct may remain non-refundable.

22. Damage and cleaning

The customer is responsible for reasonable, documented direct cleaning, repair, damage, fine or recovery costs caused by the customer or accompanying passengers, including excessive mess, vomit or bodily fluids. We do not impose a fixed fee or automatically charge undocumented amounts; evidence and review are required.

23. Lost property

Customers must check belongings before leaving. We make reasonable efforts to locate and return found items but cannot guarantee recovery. Agreed return, courier, airport access, delivery or storage costs may be charged. Liability for deliberate misconduct or any non-excludable liability is not excluded.

24. Traffic, estimated journey time and missed connections

The customer must choose a pickup time allowing for traffic, security, check-in, baggage, immigration, terminal transfers, weather, road closures and normal travel contingencies. Journey times are estimates, not guaranteed arrival times. To the fullest lawful extent, we are not liable for indirect or consequential missed flights, trains, cruises, hotel nights, events, replacement tickets, business, profit or separately purchased transport when the transfer was performed with reasonable care or delay was outside reasonable control.

25. Force majeure

Events outside reasonable control include severe weather, road closure, accident, airport closure, government action, security incident, strike, civil disturbance, natural disaster, epidemic, telecommunications outage, major technology failure and public-authority restriction. We are not liable for delay or failure caused by such events beyond mandatory remedies.

26. Operational alternatives

Where reasonably necessary, Rimo Tours may adjust a pickup point, use an alternative route, substitute a similar or higher vehicle, assign another driver or vetted operating partner, reschedule, or cancel if performance is impossible. If we cancel because the affected service cannot be supplied, the normal remedy is a refund of that transfer amount, not indirect-cost compensation, subject to mandatory law.

27. Complaints

Send ordinary service complaints to complaints@rimotours.com within 14 calendar days after the service date or disputed charge, without limiting non-waivable rights. Include booking reference, passenger name, service date, a clear description, requested remedy and relevant photographs, messages, receipts or other evidence. We aim to acknowledge within two business days and provide a substantive written response, resolution or meaningful status update within no more than 20 business days.

Except for suspected fraud, unauthorized payment use, urgent legal relief or non-waivable rights, give Rimo Tours a reasonable opportunity to investigate and resolve an ordinary service complaint before escalating through a payment provider.

28. Chargebacks and payment disputes

A chargeback is not a substitute for cancellation, refund, complaint or no-show procedures. Customers must not make dishonest, misleading, abusive or unsupported claims, including knowingly inaccurate claims that service was not provided, a driver did not attend, payment was unauthorized or a transaction was duplicated. Opening a chargeback does not establish refund entitlement. Genuine fraud, unauthorized card use and non-waivable rights remain unaffected.

Rimo Tours may challenge inconsistent or unsupported disputes and submit proportionate booking, Terms acceptance, payment and operational evidence to Stripe, processors, acquirers, issuing banks and card networks under the Privacy Policy. We do not guarantee their decision. If a chargeback opens during direct review, we may pause the direct refund to avoid duplicate recovery and handle the matter through the dispute channel; the customer must disclose temporary or final bank credits.

29. No double recovery

A customer may not retain both a direct Rimo Tours refund and a chargeback, card credit or other reimbursement for the same amount. Any duplicate recovery must be returned or reversed as legally appropriate.

30. Privacy and evidence disclosure

The customer authorizes proportionate sharing of necessary booking, acceptance, payment and operational records for service administration, complaint investigation and payment-dispute defence, subject to the Privacy Policy and applicable law. Evidence may include the checkout acceptance, Terms version and server timestamp, confirmation, payment and communication records, changes, cancellations, meeting instructions, name-sign photographs, GPS or tracking logs, driver and dispatch records, flight data and waiting-time records. We do not store an IP address as Terms-acceptance evidence.

31. Third-party technology and payment providers

We may use Stripe and other technical, communications or vetted operating service providers to deliver the booking. Their systems may have separate terms and privacy practices. Rimo Tours remains the public operator of the booked transfer relationship and does not describe itself as merely an intermediary.

32. Limitation of liability

To the fullest extent permitted by law, we exclude indirect, incidental, special and consequential loss, costs caused by customer error or delay or a third party, and losses outside reasonable control. Aggregate direct contractual liability for the affected transfer is capped at the amount paid for that affected booking.

These exclusions and cap do not apply where prohibited, including fraud, wilful misconduct, gross negligence where exclusion is prohibited, death or personal injury where liability cannot be excluded, mandatory consumer rights or any other liability that cannot lawfully be limited.

33. Limited indemnity

Where legally enforceable, the customer is responsible for reasonable direct third-party claims, losses and costs caused by their material breach, unlawful conduct, dangerous instructions, or materially incorrect information. This does not cover losses caused by Rimo Tours and does not reduce mandatory consumer rights.

34. Suspension or refusal of abusive users

Subject to applicable law, Rimo Tours may refuse future bookings or restrict access after proven fraud, threats, violence, serious abuse, repeated deliberate rule violations or dishonest and abusive payment-dispute activity. Legitimate complaints and genuine fraud reports are not abuse.

35. Changes to the Terms

We may update these Terms prospectively. The version actively accepted at checkout governs that booking unless mandatory law requires otherwise. Historical acceptance is not rewritten to a newer version, and supported version-specific links are retained for review.

36. Entire agreement

These Terms, the booking confirmation and any expressly agreed written service details form the agreement for the booking. They replace prior discussions about the same service, without excluding fraudulent statements or mandatory rights.

37. No waiver

A delay or failure to enforce a right is not a waiver of that right. A waiver applies only to the specific circumstance in which it is given.

38. Severability

If a provision is invalid or unenforceable, it will be limited or removed only as necessary, and the remaining provisions continue in effect.

39. Assignment and subcontracting

Rimo Tours may use vetted drivers or operating partners and may assign or subcontract operational performance while remaining responsible as required by law. The customer may not transfer a booking without our agreement where identity, capacity or security checks are affected.

40. Governing law and Cairo courts

These Terms and the booking are governed by Egyptian law. The competent courts of Cairo, Egypt have jurisdiction, while mandatory consumer rights and any jurisdiction that cannot legally be excluded remain preserved.

41. Contact information

Booking support: booking@hurghadaairporttransfers.com. WhatsApp: +20 12 80007474. 24/7 calls and emergencies: +1 516 961 5725. Complaints and no-show disputes: complaints@rimotours.com. Operator address: Rimo Tours, 21 Sakr Korish Buildings, Sheraton Heliopolis, Cairo, Egypt.